Updated 18 October 2026. These terms apply to new purchases presented with this policy. Earlier purchases retain the terms provided at purchase.
TDC Unlimited Validity only14 Days Money Back Guarantee
Unlimited Validity clients who achieve zero measurable results during the first 14 consecutive days of their program may qualify for a refund after verification of full compliance. An approved refund is subject to a USD 29–39 processing fee, deducted from the amount paid.
This is a conditional TDC Unlimited Validity-only guarantee. Basic, Elite and monthly Premium packages do not include it. Because a processing fee applies, an approved promotional refund is not a refund of 100% of the purchase price.
The 14-day period
The assessment covers the first 14 consecutive program days from the agreed personalized-plan start date communicated by your dietitian. Record your starting weight and body measurements before beginning, then provide the requested progress records at the end of this period. Zero results means no measurable weight-loss progress, assessed against the baseline weight and body-measurement records you supplied.
Eligibility and full compliance
- Submit your current weight and body-measurement photos before starting the plan, using the private onboarding channel provided by your care team.
- Disclose your complete medical history and relevant medications accurately before starting.
- Strictly follow the prescribed diet and portions, and avoid skipping meals.
- Share meal photographs as requested and attend all scheduled follow-ups.
- Provide the records required to verify compliance throughout the first 14 days and confirm that no measurable results were achieved.
Failure to follow the prescribed plan, portions, follow-ups or meal-photo requirements makes a client ineligible under this promotional guarantee. A request is considered only after complete-compliance and zero-result verification.
Processing fee and refund amount
The processing fee is USD 29–39. It is deducted from an approved promotional refund; no advance payment is required to ask for a review. Support will confirm the applicable fee and the net refund calculation in writing before processing. For CAD or AED purchases, the team will explain the corresponding deduction in the original transaction currency using the documented conversion basis. Plan prices are unchanged.
The approved refund equals the eligible amount paid less the applicable processing fee. This promotional deduction does not override any refund or remedy required by applicable law.
Purchases and cancellation
All purchases are final and cancellation or change-of-mind refunds are not normally provided. Once a personalized diet plan has been prepared or shared, the amount paid is normally non-refundable. The eligible Unlimited guarantee described above and rights that cannot lawfully be excluded are exceptions to these general rules.
Results vary
Weight-loss results vary from person to person according to metabolism, medical conditions, lifestyle, medications, hormonal conditions and adherence to the plan. No specific amount or speed of weight loss is guaranteed.
How to request a review
After completing the first 14 program days, contact support@thedietcoapp.com or call +91 7224054954. Include your registered name, patient ID or order reference, plan start date, and a brief explanation of your request. Your care team will arrange a private channel for relevant baseline and progress records. Do not email card passwords or full card details.
We aim to acknowledge requests within two business days. Once eligibility and the net amount have been confirmed, we aim to initiate an approved refund within seven business days. Banks and payment providers may take additional time. Refunds use the original payment method and transaction currency where supported. Access associated with a refunded plan ends when the refund is processed.
Verified service issues
If a service issue on our side is verified, we may, at our discretion and where appropriate, extend the plan validity or offer another suitable resolution instead of a discretionary refund. This does not replace a refund or other remedy that is required by applicable law.
Review and final decision
Thedietco reviews the submitted records and makes the final eligibility decision under this promotional policy, subject to applicable consumer rights and available dispute-resolution processes. Contact support for duplicate charges, failed payments or other billing issues; these are reviewed separately from the promotional guarantee.
Contact support ↗
